Frequently Asked Questions

Frequently Asked Questions 🐾

How long does it take to receive my order?

Each MarysPaws item is made especially for you once your order is placed.

Order fulfillment: 2–5 business days

Shipping time:

  • USA: 3–4 business days
  • Canada: 4–8 business days
  • UK: 2–5 business days
  • Europe: 6–8 business days
  • Everywhere else: 10–20 business days

If you need your order by a specific date, we recommend placing your order at least two weeks in advance.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email so you can follow your package.

If you don’t receive tracking information within 7 business days, please contact us and we’ll be happy to help.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us right away.

Simply send us clear photos of the issue, and we will gladly arrange either:

  • A replacement item
  • A full refund

Your satisfaction is very important to us.

Can I return or exchange my item?

Yes. We offer a 30-day return window from the date your order is delivered.

If you need a different size or changed your mind, you can return the item as long as it is unused and in its original condition.

Please note that return shipping costs are the responsibility of the customer.

For full details, please see our Refund & Return Policy.

Why are your products made to order?

All MarysPaws products are made on demand, meaning they are created specifically for you after your order is placed.

This helps us:

  • Reduce unnecessary waste
  • Maintain high product quality
  • Produce items responsibly

What sizes do your products come in?

Our apparel typically ranges from Small to 3XL, depending on the product.

We recommend checking the size guide on the product page to ensure the best fit before ordering.

How do I choose the right size?

To help you get the best fit, we recommend checking the size chart located on each product page before placing your order.

To find your best size:

  1. Take a t-shirt you already love the fit of
  2. Lay it flat on a table
  3. Measure the width (pit-to-pit) and length
  4. Compare those measurements with our size chart

If you're between two sizes, many customers prefer sizing up for a more relaxed fit.

Because all MarysPaws items are made to order, using the size guide is the best way to ensure you receive the perfect fit the first time.

What materials are your shirts made from?

Most of our shirts are made from premium cotton or cotton-blend fabrics, chosen for comfort, durability, and softness.

Specific material details are listed on each product page.

Will the print fade after washing?

No. Our designs are printed using high-quality, durable printing methods that are made to last. With proper care, the print will remain vibrant even after many washes.

For best results, we recommend:

  • Washing the garment inside out
  • Using cold water
  • Tumble drying on low heat or air drying

This helps keep both the fabric and the design looking great for a long time.

Is the fabric soft or heavyweight?

Most MarysPaws shirts are made from premium soft cotton or cotton-blend fabrics that feel comfortable from the first wear.

They are designed to be:

  • Soft and breathable
  • Comfortable for everyday wear
  • Durable enough to hold their shape and print

Many customers say their MarysPaws shirt quickly becomes one of their favorite go-to tees.

Do you ship internationally?

Yes! We ship to many countries worldwide.

International shipping times may vary depending on location and customs processing.

Can I change or cancel my order?

Because our items are made to order, we can only make changes within a short window after your order is placed.

If you need to modify or cancel your order, please contact us as soon as possible and we will do our best to assist.

How can I contact MarysPaws?

If you have any questions or need help with your order, we’re always happy to help.

πŸ“§ Love@maryspaws.com

We typically respond within 24–48 hours.

What is the mission of MarysPaws?

MarysPaws was created to celebrate the love between people and their pets and to promote kindness and compassion toward animals.

Our designs help spread a message that animals deserve care, respect, and protection.